90 days. Nothing to post back.

Fill one month. If it doesn't stick, get every dollar back.

We don't guarantee the paper. We guarantee the result.

Try The Ledger for 90 days from delivery. If it isn't the first system you've actually kept, email hello@ordinstudios.co with the subject “Guarantee claim”, your order number, and a photo of one fully filled-out monthly dashboard. We refund you in full to your original payment method, and you keep the book.

• Nothing gets posted back. We can't resell a used book and we won't ask you to ship one overseas. The book stays with you.
• Proof is simple. A photo of one fully filled-out monthly dashboard, taken on your phone, attached to the email. That's the claim. The guarantee is for people who used the book, so we ask you to show the use.
• We reply within 2 business days of your email and issue the refund. No forms, no phone calls.
• 90 days, counted from delivery. Enough time to fill a month, run a monthly review, and decide.

Arrives damaged or faulty? That's separate and we replace it, no charge. See Damaged or Defective below.

There is nothing to send back.

We don't operate a physical returns process. Our books ship from our overseas fulfilment partner, and posting a single hardcover back across the world costs more than the book is worth to us in resale. So we don't ask you to do it.

This cuts both ways, and we'd rather be straight about it than bury it:

• If you used the book and it didn't work, you're covered. The Filled Month Guarantee above refunds you in full for 90 days and you keep the book. No return, no label, no packing.
• If you simply changed your mind, we don't offer a refund. We don't accept change-of-mind returns or cancellations after an order ships. Fill one dashboard and claim the guarantee instead, which is the same money back with less effort.
• Faults are always covered, on separate terms, below and under the Australian Consumer Law. Nothing in this section touches that.

Please choose your colorway carefully at checkout. If you spot a mistake, email hello@ordinstudios.co straight away with your order number: if the order hasn't been picked yet we can usually still change it.

Digital products aren't refundable.

We don't refund digital products. That covers the guides we sell on their own (the Reverse Goal Setting Guide, The Prompt Vault, and the Anti-Scroll Method) and the guides included free with a Ledger. Once a file is delivered we can't un-send it, so please read the product page before you buy.

You keep the files either way.

This is a commercial choice about change of mind, and it is not a denial of your rights. If a file doesn't work, won't open, or isn't what the page described, that's a different matter and it's covered: email hello@ordinstudios.co and we'll fix it or refund you. Your consumer guarantees under the Australian Consumer Law apply to digital products exactly as they do to the book, and nothing here limits them. See Your Statutory Rights below.

One email. That's the process.

Email hello@ordinstudios.co with the subject “Guarantee claim”, your order number, and a photo of one fully filled-out monthly dashboard. You don't need to justify it, but the feedback helps us build better product.

We reply within 2 business days and issue the refund to your original payment method. Your bank typically takes another 3 to 7 days to post it to your statement, depending on the card issuer.

For a digital-only order, skip the photo: your order number is enough.

Back on your card within a week.

Refunds go back to the original payment method. We can't split refunds or send them to a different card. If the original card is closed, we'll issue store credit to the email on the order.

Shipping paid at checkout is refunded along with the product when we refund a faulty, damaged, or incorrectly shipped order. For a Filled Month Guarantee claim we refund what you paid for the order, shipping included.

If something's wrong, we fix it.

If your Ledger arrives damaged in transit, or develops a manufacturing defect (binding failure, cover delamination, paper issues, ribbon failure, embossing failure), email hello@ordinstudios.co with photos and your order number. We'll replace it free of charge, and you do not need to ship the faulty unit back.

This is separate from the guarantee above and is not limited to 90 days. Defects are covered for a reasonable period given the nature of a hardcover product built for a year of daily use, which under the Australian Consumer Law is generally measured in years rather than weeks.

Same if we ship you the wrong item or the wrong colorway: we send the right one at our cost and you keep or recycle the wrong one. Sending it back helps nobody.

Under the Australian Consumer Law, our products come with consumer guarantees that cannot be excluded. For a major failure (the goods are unsafe, significantly different from their description, or wouldn't have been bought had the issue been known) you are entitled to choose a refund, replacement, or repair. For a minor failure, we may choose to repair, replace, or refund. You are also entitled to compensation for any other reasonably foreseeable loss or damage caused by a failure of a consumer guarantee.

Carrier failure is our problem, not yours.

If tracking stalls, the parcel is mis-delivered, or it never turns up, email hello@ordinstudios.co with your order number. We'll chase the carrier and either reship or refund you. You do not bear the risk of carrier failure.

An address you entered incorrectly, or a delivery left unclaimed until the carrier sends it back, is a different situation: we're not able to refund those orders. The parcel goes back to an overseas warehouse and neither the product nor the shipping is recoverable from there. Please double-check your address at checkout, and email us the moment you spot a mistake: if the order hasn't been picked yet we can usually still correct it.

We don't do exchanges.

There's no physical return leg, so there's nothing to swap. If you want a different colorway, place a new order. If we sent the wrong one, that's our error and it's covered above at our cost.

This policy sits on top of the law, never underneath it.

Nothing on this page limits, and nothing should be read as limiting, your non-excludable rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any equivalent mandatory consumer protection law that applies where you live.

In particular: our not offering change-of-mind returns is a commercial choice we are entitled to make, and it does not affect your right to a remedy where goods are faulty, unsafe, not of acceptable quality, don't match their description, or aren't fit for the purpose they were sold for. In those cases you are entitled to a refund, replacement, or repair regardless of anything written above.

If you think something has gone wrong and this page doesn't seem to cover it, email hello@ordinstudios.co anyway. We'd rather sort it out than argue about clauses.