Ninety days. Nothing to post back.

Fill one monthly dashboard. If the results aren’t there, full refund. You keep the book.

We don’t guarantee the paper. We guarantee the result.

You have 90 days from delivery to fill one month and decide. Proof is one photo of that filled dashboard, taken on your phone. The guarantee is for people who used the book, so we ask to see the use. Nothing gets posted back: we can’t resell a used book, and we won’t ask you to ship one overseas. How to claim is below.

Arrived damaged or faulty? That is separate. We replace it at no charge. See Damaged or Defective below.

There is nothing to send back.

We don’t run a physical returns process. The books ship from our overseas fulfilment partner. Posting one hardcover back across the world costs more than the book is worth to us second-hand. So we don’t ask you to.

This cuts both ways, and we would rather say so than bury it:

• If you used the book and it didn’t work, you’re covered. The Filled Month Guarantee refunds you in full for 90 days, and you keep the book. No return, no label, no packing.
• If you simply changed your mind, we don’t refund. There are no change-of-mind returns or cancellations once an order ships. Fill one dashboard and claim the guarantee instead. Same money back, less effort.
• Faults are always covered, on their own terms below and under the Australian Consumer Law. Nothing in this section touches that.

Digital products aren’t refundable.

We don’t refund digital products. That covers the guides we sell on their own: the Reverse Goal Setting Guide, The Prompt Vault, and the Anti-Scroll Method. It also covers the guides that come free with a Ledger. Once a file is sent we can’t unsend it, so please read the product page before you buy.

You keep the files either way.

This is about change of mind only. If a file won’t open, doesn’t work, or isn’t what the page described, email hello@ordinstudios.co and we fix it or refund you. See Your Statutory Rights below.

One email. That’s the process.

Email hello@ordinstudios.co. Put “Guarantee claim” in the subject line. Send your order number and a photo of one fully filled monthly dashboard. You don’t need to explain why. If you tell us, it helps us build a better book.

We reply within 2 business days and send the refund back the way you paid. Your bank usually takes another 3 to 7 days to show it on your statement.

If your order was files only, skip the photo. Your order number is enough.

Back on your card within a week.

Refunds go back the way you paid. We can’t split a refund or send it to a different card. If that card is closed, we issue store credit to the email on the order.

When we refund a faulty, damaged or wrongly shipped order, the shipping you paid is refunded too. A Filled Month Guarantee claim refunds what you paid for the order, shipping included.

If something’s wrong, we fix it.

If your Ledger arrives damaged, or a making fault shows up later, email hello@ordinstudios.co. Send photos and your order number. A making fault means the binding fails, the cover lifts, or the paper has a flaw. It also covers a ribbon that comes loose, or the pressed name on the cover failing. We replace it free. You do not ship the faulty one back.

This is separate from the guarantee above, and it is not limited to 90 days. A hardcover built for a year of nightly use is covered for a reasonable period. Under the Australian Consumer Law that is usually measured in years, not weeks.

The same goes if we ship the wrong item or the wrong colourway. We send the right one at our cost. You keep or recycle the wrong one. Sending it back helps nobody.

Carrier failure is our problem, not yours.

If tracking stalls, the parcel goes to the wrong place, or it never turns up, email hello@ordinstudios.co with your order number. We chase the carrier and either reship or refund you. You do not carry the risk of carrier failure.

Two cases are different: an address you typed wrong, or a parcel left unclaimed until the carrier returns it. We can’t refund those, because the parcel goes back to a warehouse overseas. Check your address at checkout, and email us straight away if you spot a mistake.

We don’t do exchanges.

There is no return leg, so there is nothing to swap. If you want a different colourway, place a new order. If we sent the wrong one, that is our error, and it is covered above at our cost.

This policy sits on top of the law, never underneath it.

Nothing on this page limits your rights under the Australian Consumer Law. That law is Schedule 2 of the Competition and Consumer Act 2010 (Cth). Nothing here should be read that way. The same goes for any law like it where you live, if that law cannot be taken away.

Our goods come with guarantees under the Australian Consumer Law. For a major failure you are entitled to choose a refund, a replacement or a repair. A major failure means the goods are unsafe. It also means goods that are significantly different from how they were described. And it means goods you would not have bought had you known about the fault. For a minor failure, we may choose to repair, replace or refund. You are also entitled to compensation for any other reasonably foreseeable loss or damage.

If something has gone wrong and this page doesn’t seem to cover it, email hello@ordinstudios.co anyway. We would rather sort it out than argue about clauses.